Terms & Conditions of Sales

I. GENERAL CONDITIONS OF RENTAL OF GUEST ROOMS

1. APPLICABLE PROVISIONS AND ACCEPTANCE OF THE GENERAL CONDITIONS
All reservations for stays in guest rooms whose owner is a member of the Fédération des Gîtes de Wallonie and exclusively these reservations are subject to these general conditions.
Unless expressly stated otherwise, the customer is deemed to have read the said conditions and to have accepted all the clauses at the latest when paying the reservation deposit or taking possession of the room.
The owner certifies that the rented property complies with Book III of the Walloon Tourism Code relating to fire standards for local tourist accommodation.

2. FORMATION OF THE CONTRACT AND PAYMENT OF THE PRICE
The reservation becomes effective and constitutes a rental contract as soon as the customer has used his credit card as a bank loan.The customer can also send the owner a deposit of 50% of the price of the stay on account BE85 1431 2434 4506.
Taking possession of the room also constitutes a rental contract. Prices are inclusive of all charges, excluding tourist tax and possible supplements.

The balance of the stay is to be paid upon arrival at the owner's house. Consumption and additional services not planned in advance will be payable to the owner at the end of the stay. Unless otherwise stated, all on-site payments are in cash only.

3. CANCELLATION OF THE CONTRACT
Any cancellation by the customer must be notified by letter, fax, email or telegram addressed to the owner.
• If the cancellation occurs more than 30 days before the start of the stay, the deposit will be refunded in full. In other cases, the deposit remains with the owner.
• If the cancellation occurs less than 48 hours before the start of the stay, the deposit remains with the owner who reserves the right to claim the balance of the price of the accommodation.
• In the event of a shortened stay, the price corresponding to the cost of accommodation and additional services requested but not consumed remains fully acquired by the owner.

In the event of cancellation of the stay by the owner before the start date of the stay, he must inform the customer by all possible means and confirm by registered letter with acknowledgment of receipt. The customer, without prejudging any recourse for compensation for any damage suffered, will be reimbursed immediately for the sums paid. Except in cases of force majeure, they will also receive compensation equal to half the price of the stay if the cancellation occurs less than 48 hours before the start of the stay or will be offered accommodation of the same or higher quality at the price of his reservation.

4. ARRIVAL, DEPARTURE AND DURATION OF STAY
The customer must appear on the specified day and at the indicated times.By legal obligation, the customer will be asked, upon arrival, to provide the information necessary for passenger screening (contact details, identity number, etc.).
In the event of late or delayed arrival, the customer must notify the owner. If the customer has not shown up within an hour following the scheduled start day and time of the stay, the reservation becomes void and the owner can dispose of his guest rooms.
The deposit remains with the owner who reserves the right to claim the balance of the price of the accommodation.

Unless agreed with the owner, departure is before 11:00 a.m.
In the event of a reservation for a specific period of more than 15 days, or for an indefinite period, the parties will draw up an inventory of fixtures. The customer who makes a reservation with an owner for a specific period cannot under any circumstances claim any right to remain in the premises beyond the planned period. Transfer or subletting is prohibited.

5. USE AND OCCUPANCY OF THE PREMISES
The customer must respect the peaceful nature of the premises and use them in accordance with their intended purpose. It will take into account the peace of mind of the other occupants and the owner. Parents will also ensure that their children respect the rules of life of the place.

The reserved stay is set for a specific number of people, including babies and young children. If the number of guests exceeds this number, the owner has the right to refuse additional guests or require the guest to reserve another room (if available) to accommodate these guests, at the price displayed.
Refusal cannot under any circumstances be considered as a modification or breach of contract at the initiative of the owner, so that in the event of the client's departure, no refund can be considered.

Pets are only accepted with the specific agreement of the owner. In the event of non-compliance with this rule, the owner has the right to refuse the guest entry into his room.Refusal cannot under any circumstances be considered as a modification or breach of contract at the initiative of the owner, so that in the event of the client's departure, no refund can be considered.

The customer is invited not to smoke or eat in his room to avoid accidents that could harm the quality and atmosphere of the accommodation.

He undertakes to return the room and the furniture made available to him in good condition.

6. DISPUTES
Any complaint relating to the inventory of fixtures must be
• notified immediately to the owner,
• submitted to the Fédération des Gîtes de Wallonie by email, fax or postal mail within three days following the start of the stay.
Any other complaint relating to a stay can be addressed to the Federation, competent to make a proposal in favor of an amicable agreement. Failing this, only the courts of the judicial district of the place where the building containing the rooms is located have jurisdiction.


II. GENERAL CONDITIONS OF ONLINE SALES VIA L'ORC

1. OBJECT
These general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool (ORC).
The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having agreed to these. The customer has the option of saving and printing these general conditions.

2. OFFERS
All our advertisements, web pages or offers are prepared in good faith and based on available data. The maps, photos and illustrations are presented for information purposes and are not contractual. They may be subject to modification before finalizing the reservation. The customer authorizes us to correct any obvious material errors in the information we communicate to him.

3. PRICE
The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges.Any supplements are clearly indicated before booking the service.

The customer authorizes us to correct any obvious pricing errors.

4. RESERVATION
The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking methods of the services available on the booking tool and having requested and obtained necessary and/or additional information to make his reservation with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held liable in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.

5. BOOKING PROCESS
Reservations made by the customer are made via the electronic reservation voucher accessible online on the reservation tool. The reservation is deemed to have been made upon receipt of the reservation voucher.The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer certifies the veracity and accuracy of the information transmitted. Once the final choice of services to be reserved has been made, the reservation procedure includes the following steps until validation: entering the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sales relating to the service(s) and, finally, the validation of the reservation by the customer.

6. ACKNOWLEDGMENT OF RECEIPT OF THE RESERVATION
The reservation tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay.The confirmation of the reservation by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made as well as the address of the establishment to whom the customer can submit his complaints.

7. RIGHT OF WITHDRAWAL
It is recalled that, in accordance with article VI.53 of the Code of Belgian Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:
- accommodation other than for residential purposes (e.g. holiday accommodation),
- transport,
- car rental,
- catering and services linked to leisure activities.

8. RESPECT FOR PRIVACY
We collect your data in accordance with the General Regulation on the Protection of Personal Data (2016/679)(""GDPR"").

The personal data that you provide to us are necessary for the processing of your reservation and are essential for the management and provision of the services (article 6.1.b of the aforementioned Regulations). For these purposes, your data may be transferred to our partners, including in particular Elloha.com which manages the reservation tool, online payment providers, service providers established in third countries. In particular when paying online, the customer's bank details must be transmitted by the payment provider to the establishment's bank, for the execution of the reservation contract. We only use partners guaranteeing a level of protection consistent with the principles enshrined in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We keep your data for a period of 3 years after the last contact (email, reservation, etc.).

As the person whose data is collected, you have the right to access, rectify, delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, mentioning your name, first name and address as well as the subject of your correspondence.

Your complaints relating to the collection and processing of your personal data may be addressed to the competent supervisory authority.